Ben Pruyne

Serve as technical liaison between business stakeholders and IT teams — translating client needs into scoped, actionable project plans covering firewall replacements, new office setups, and full IT infrastructure refreshes.

Analyze, design, and implement end-to-end IT systems solutions, consistently delivering ≥$50,000/month in project revenue through disciplined project management and on-time deliverables.

Develop and maintain thorough internal documentation including procedures, standards, system configurations, and process references in a company-wide Wiki.

Troubleshoot complex application and infrastructure escalations — identifying root causes and coordinating resolution across systems administration, networking, and vendor teams.

Configured API integrations between OpenDental practice management software and third-party vendors, enabling automated data exchange across client systems.

Created process diagrams and documentation covering network topologies, onboarding workflows, troubleshooting procedures, and equipment setup guides.

Achievement: Proposed and implemented a PXE using Microsoft Deployment Toolkit and Windows Deployment Services. Eliminating significant manual prep time and saving the engineering department countless hours per project cycle.

Achievement: Authored a PowerShell script automating custom Windows ISO creation, replacing a fully manual NTLite process.

Diagnosed and resolved service tickets across workstation hardware, Windows/Linux server OS, networking, VOIP, and dental-specific software — documenting all resolutions for knowledge base continuity.

Responded to after-hours emergency incidents involving network, server, and ISP outages, restoring service efficiently with clear stakeholder communication.

Trained incoming Systems Administrators on ticketing workflows, escalation procedures, and documentation standards.

Achievement: Devised a method to remotely re-image a computer without requiring on-site assistance to regain remote access.

Maintained, repaired, and managed network equipment and servers across the district; configured and deployed hundreds of computers and mobile devices to recruiters.

Researched and sourced quotes for new IT equipment; trained incoming personnel on systems and procedures.

Planned, designed, configured, and deployed mission-appropriate networks for military exercises — including Active Directory Domain Controllers, Exchange Servers, Syslog Servers, WSUS, NetApp Filers, and PKI Servers.

Implemented VMware ESXi virtualization solutions to improve resource efficiency and ensure maximum uptime through redundancy.

Managed store operations, repaired laptop and desktop PCs, configured custom builds, provided remote customer support, and handled order fulfillment via NewEgg, eBay, and Amazon.

Installed, maintained, and repaired energy management systems; ran low voltage wiring; performed HVAC repair and maintenance.

Installed and maintained wiring, control, and lighting systems, home security systems, and NVR systems.